Rental FAQ Header Image

Rental FAQ

How do I apply?

Complete the rental application. Please give yourself 10-15 minutes to complete this application. Separate applications are required for each applicant 18 years old or over.

Can I apply for a property under a corporate name?

For properties zoned – Live/work or commercial, you are welcome to apply under your corporate name. Please download the Commercial Rental Application and contact the representing agent before submitting.

Is there a fee?

Yes. A $30 credit report fee ($50 for applicant + spouse) will be charged to all applicants. There is a $75 charge for Commercial Rental Applications. Applications will be processed once the fee has been received. The fee is payable by credit card or PayPal. Please note, this fee is non-refundable.

Click here to pay now

Can I pull my own credit report?

Typically, we must use our own. Not only do we need the most current copy, our report will include any past eviction reports. The only exceptions are if we receive a copy from a licensed real estate broker or mortgage broker. Otherwise, we will gladly accept a copy of the report for your file, but we must pull our own.

What are the income requirements?

Combined income must be at least equal to 3 times the monthly rent gross.

How long does the application process take?

Typically, 2-4 days. If it is difficult to verify your information, the process will be delayed.

Once the landlord has approved my application, what happens next?

We will draft the lease and send it to you for review. In most cases, you will have 3 business days to return it. Along with the lease, the security deposit and first month's rent will also be due in the form of a certified/cashier's check or wire transfer only.

What’s included in the rent?

Typically, water, garbage, all kitchen appliances, washer/dryer, and one car parking. However, the exact details vary depending on the property.

How much is the deposit?

Typically, the deposit is 1.5 times the monthly rent.

Are pets accepted?

Each property's detail page should say whether pets are accepted. If you have a pet, please provide us with a pet résumé: a description or bio of your pet. In addition to the security deposit, an additional $500 pet deposit will be required.

What if I am self-employed or it is difficult to verify my salary?

If this is the case, please provide copies of either your paycheck stubs, front page of your tax return, invoices, bank statements or any equivalent thereof. This is not required information, but it will help us provide the most accurate profile possible to the prospective landlord.

What does Application Pending mean?

Application Pending means that a property is currently off the market and unavailable for lease, but there is a chance that it might become available again. The property is unavailable for viewing while its status is Application Pending. If it does come back on the market, its status will be updated on our website, and you are welcome to schedule a showing or submit an application at that time.

Who should I call to view a property?

Each property has an agent responsible for it; the appropriate agent's name and contact information for a property can be found on its detail page. Open houses will also be posted there. To view multiple properties, please contact each leasing agent individually.

Do you have any listings other than the ones on the website?

No. All of our current listings are posted on our website, which is updated several times a day with new listings, price reductions, and property status updates.

What about upcoming listings?

We don't have a list of upcoming properties because we post them to the website as soon as they are confirmed, usually within 24 hours. So check the website often and/or sign up for Email Alerts. Don't forget to refresh your browser.

The Rental Concierge Team is ready to help with all of your rental and leasing needs. For immediate assistance, please contact us via email at or by phone 415.901.2769.

Property Explorer